Along with some coworkers, I attended a meeting in Portugal. Finnair was to sail us back to Helsinki, and BA operated the returning Porto- London foot. We had just under an hour to get to the gate for our link at Heathrow because the journey from Porto was somewhat delayed. When we got there, there was still a line of customers waiting to board. Although we had all arrived up, I was informed that BA had changed my seat for a flight after in the day due to my tardiness. My family and coworkers checked in without any issues. Finnair was unable to replace my initial passport, so I was left on the helicopter alone.
I complained to BA and questioned whether there was a racist component to the decision to remove me from the journey because I was the only person of color in my team and the sole passenger who was denied board. Six days later, I asked the same question again, but all I got in return were general apologies. I find my race-related issue to be completely unanswered, which is more upsetting than the airport experience.
Finland’s Helsinki, PL
I understand why you are doubting BA’s motivations. In response to one of your issues, the airline briefly stated that Heathrow passengers had a least connecting time and that if they were late, they would quickly be rebooked on another flight. However, it made no mention of the reason you were singled out.
In its responses, it did n’t even mention race. Additionally, since competition was not listed in the check-box list under the prejudice tab, you had to use the Gay option on its complaints website.
A customer would be immediately rebooked on to the next available journey, the flight assured me, if they had less than 60 minutes to make a supporting flight. They ought to get warning. You did n’t. When your coworkers arrived at the departures wall, BA estimated that their cards were in the process of being transferred and stated that since it was handled electronically by an offshore company, race would not have been a element.
You acknowledged this, but you questioned why it just addressed your issues directly following internet presence. And why were “LGBT” and “disability” the single categories applicable if its internet form offered the option to complain about discrimination?
When I questioned BA about that mistake, she chose not to handle it, but the page has since been changed to use a single catch-all format. It stated that the automated rebooking policy provided “certainty” to passengers. Perhaps if they arrive at the wall in time for sailing, there is a chance that they will lose their connecting flight.
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